Box Office Information

Box Office Hours
The CPS Box Office is open from 12:30 – 4:30 pm, Monday through Friday, and one hour prior to performances.

Buying Tickets
Tickets may be purchased in person or over the phone. We accept cash, checks, Visa/Mastercard and Bear Express. Tickets purchased over the phone will be mailed or held at will call at the discretion of the purchaser. Payment is made at point of sale; we do not accept unpaid reservations. Tickets may also be purchased in person at Northern Music & Video in downtown Potsdam during normal business hours.

Return/Refund Policy
All ticket sales are considered final. If necessary, tickets may be exchanged for a fee of $3.00 per ticket. Tickets may not be refunded. If you can not attend an event, please consider donating your ticket back to CPS as a tax-deductible contribution. 

Ticket Delivery & Timing
During the on-line ticket buying process, you will be asked to select whether you would like your tickets held at will-call or if you prefer to print at home.  Please be sure to note the time and date of the performance. 


Privacy Policy
CPS' goal is to protect online customer information in the same manner that we protect our customer information collected through telephone, mail or fax sales. We may use the personal data you provide online to send you information about offers that we feel may be of interest to you. You will be given an opportunity to opt out of continued correspondence if you so wish to be deleted from our mailing lists. 


Attending an event
Doors open approximately 60 minutes prior to the performance time at the discretion of the management. Persons arriving late will be seated between movements or at the discretion of the management. Persons leaving during the performance should do so at an appropriate break in the program.

Will Call
Tickets held at Will Call will be available for pick-up on the night of the event at a special table near the box office. The Box Office opens approximately 90 minutes before the time of the concert.

Infants and Children
Infants and children require a ticket: no babes-in-arms, please. Children 4 and younger are admitted free to Meet the Arts events. Children and infants are ticketed at the Youth rate for Guest Artist Series events. CPS management reserves the right to ask audience members with disruptive children to leave the concert hall.

Lost or Ruined Tickets
If tickets are lost or damaged, contact the CPS Box Office at 315-267-2277 about replacements.

Special Needs
Hosmer Hall and Snell Theater are wheelchair accessible. Call the box office to purchase special seating tickets.

Click here to go back to information about CPS.